Refund Policy

At MyCloudSpace, we strive to provide the best experience for our customers. We understand that there may be circumstances where you may wish to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The service or product must have been purchased within the last 15 days.
  • Proof of purchase must be provided.
  • The issue must not be resolved after contacting our support team.

2. Non-Refundable Items

We do not issue refunds for the following:

  • Services that have been fully rendered.
  • Products that are damaged due to misuse or mishandling by the customer.
  • Promotional or discounted services where the refund policy has been clearly stated as inapplicable.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow the steps below:

  1. Contact our support team via email at info@mycloudspace.live with the subject line "Refund Request".
  2. Provide details of your purchase, including the order number, date of purchase, and reason for requesting a refund.
  3. Our team will review your request and respond within 7-10 business days.

4. Refund Processing

If your refund request is approved, the following applies:

  • Refunds will be processed to the original payment method used at the time of purchase.
  • It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Any service charges or transaction fees may be deducted from the refund amount.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  • Check your bank account or payment method for any pending transactions.
  • Contact your bank or payment provider, as it may take some time for refunds to be processed officially.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@mycloudspace.live.

6. Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about our Refund Policy, please contact us: